If your shipping confirmation and tracking number have reported a successful delivery but you have not received your products, please reach out to the shipping carrier. If this is unsuccessful, please reach out to our team at customer-service@crane-usa.com
We cannot take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf.
We do not issue refunds on lost packages.