Please take a photo of the box it arrived in, as well as the damaged product. Most of our items are soft goods, so even if the box is damaged, your product is most likely still in great shape. However, if the product is damaged, we will gladly help you replace the item. You must email a picture of the box, defect and proof of purchase to customer-service@crane-usa.com with the attention “Crane Baby Damaged Shipment”. This must be done within 3 business days of receipt of product.